NLW Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at desk@nlwatersports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at desk@nlwatersports.com and send your item to: Next Level Watersports, 24 Washington St,, Nantucket MA 02554, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Gift certificates are not eligible for a return nor refund.
Shipping
To return your product, you should mail your product to: Next Level Watersports, 24 Washington St,, Nantucket MA 02554, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation Policy
If you need to cancel or reschedule your lessons or camp, you may do so up to 48 hours before the scheduled lesson or camp time with no additional fees. Any lessons or camps cancelled or rescheduled within 48 hours of the scheduled lesson or camp start time are eligible for a 50% refund. No refunds will be issued for any lessons or camps cancelled or rescheduled within 24 hours of the scheduled lesson or camp start time. All no-shows will be charged for the full price of the booked lesson or camp.
If a lesson is cut short due to inclement weather, you will only be charged for time completed on the water. Any unused lesson time will be refunded to you.
If you choose to terminate your lesson early, you will still be charged for the full lesson time.